Terms of Service – B T DECORATIVE

‌Effective Date: August 2, 2026‌

Welcome to the e-commerce platform operated by B T DECORATIVE FABRICS S.A. DE C.V. By accessing, browsing, registering an account, placing an order, or using any feature of our official website www.btdecorative.com, you confirm that you have read, understood, and agreed to be bound by all the terms, conditions, rules, and policies outlined in this legally binding Terms of Service agreement. These terms govern every aspect of your interaction with our platform, your purchase of our premium decorative fabric products, and all related services we provide. If you do not agree to comply with any part of these terms, you are not authorized to access or use our website, and you must immediately cease all browsing or activity on www.btdecorative.com.

Our official registered business information for legal reference is as follows:
Full Registered Entity Name: B T DECORATIVE FABRICS S.A. DE C.V.
Registered Physical Address: Avenida Circ. Agustín Yáñez 2038 A, Guadalajara, Jalisco 44150, Mexico
Official Contact Email: sunlitse@btdecorative.com
Toll-Free Customer Service Telephone: (+52)800 087 0330

1. Eligibility to Use Our Platform

By creating an account or making a purchase on our website, you confirm that you meet all the following eligibility requirements:

You are at least 18 years of age, or the legal age of majority in your country of residence, which grants you the full legal capacity to enter into a binding commercial purchase agreement under applicable local laws.
If you are registering for a business or commercial organization account, you confirm that you have the full legal authority to bind that organization to this Terms of Service agreement, and all actions you take under that account will be treated as official actions of the registered organization.
You are not barred or restricted from using our platform under the laws of Mexico, your country of residence, or any applicable international trade regulations.
You do not have multiple previously banned or suspended accounts on our website due to past violations of these terms, fraudulent activity, or repeated abuse of our return and refund policies.

We reserve the full right to reject new account registrations, or suspend existing accounts, if we have reasonable grounds to believe a user does not meet the above eligibility criteria.

2. User Account Registration and Security

When you create a user account on www.btdecorative.com, you agree to comply with all the following account management rules:

You are required to provide accurate, complete, and up-to-date personal information during registration, including your full legal name, valid contact email, active phone number, and correct billing and shipping addresses. We are not responsible for any failed order deliveries, missing transaction notifications, or service disruptions caused by inaccurate or outdated information you provide.
You are solely responsible for safeguarding the security of your account login credentials, including your unique username and your hashed account password. You must not share your account access details with any third party, and you are fully and legally liable for all actions, purchases, and modifications made under your account, whether you personally completed them or not.
If you detect any unauthorized access to your account, or any security breach related to your login details, you must notify our support team immediately at sunlitse@btdecorative.com so we can assist you in resetting your password and securing your account. We will never send you unsolicited messages asking you to disclose your full plaintext password, and you are advised to report any such phishing requests to our team immediately.
You may not create duplicate, fake, or bot-controlled accounts on our platform for the purpose of scraping product data, manipulating promotional discounts, submitting fraudulent order claims, or disrupting the normal operation of our website. We reserve the right to permanently terminate any accounts created for such abusive purposes without prior notice.

3. Product Information, Pricing, and Promotions

We make every effort to ensure all content published on our website is accurate, but the following terms apply to all product listings, pricing displays, and promotional activities:

All product images, fabric color swatches, texture descriptions, size specifications, and care instructions on our website are for reference purposes only. Due to differences in individual device screen displays and natural minor variations in dye lots that are standard for premium decorative fabrics, there may be slight discrepancies between the physical product you receive and the preview image on the site. These minor natural variations do not qualify as a product defect for return purposes, and we will clearly note this standard feature on all relevant product pages.
All listed product prices on www.btdecorative.com are denominated in Mexican Pesos by default, unless otherwise explicitly marked for international customers. The listed product prices do not include shipping fees, applicable sales tax, import duties, or customs clearance charges for international orders, all of which will be clearly displayed to you at the checkout page before you confirm your payment.
We take strict measures to prevent pricing errors on our platform, but in rare cases, human input mistakes or system glitches may lead to a product being listed at an abnormally incorrect far-below-market price that does not reflect the actual market value of the fabric. In such scenarios, we reserve the right to cancel your pending order, issue a full refund to your original payment method, and notify you of the pricing correction, even if we have already sent you an initial order confirmation email. We will never exploit such pricing errors to charge you a higher price than the amount displayed at checkout.
All promotional offers, discount codes, loyalty rewards, and limited-time sale events are subject to their specific published terms of use. No two discount codes can be stacked and applied to the same single order unless explicitly stated in the promotion rules. We reserve the right to revoke or modify any invalidly redeemed promotional benefits obtained through fraud, account duplication, or rule violation, even after you have already placed the discounted order.

4. Order Placement, Payment, and Transaction Rules

Once you submit an order and complete the payment process, the following transaction terms take full legal effect between you and B T DECORATIVE FABRICS S.A. DE C.V.:

Your submission of an order via our checkout system constitutes a formal legally binding purchase offer to us. We retain the right to accept or reject this order offer for any reasonable reason, including but not limited to product stock shortages, eligibility verification failures, suspected fraudulent payment activity, or past term violations associated with your account. A formal order confirmation email we send to your registered email address marks our official acceptance of your purchase offer, at which point a formal sales contract is formed between both parties.
All payments must be completed via the authorized, PCI DSS-compliant payment methods listed on our checkout page, including major credit cards, recognized digital wallets, and authorized bank transfer channels for bulk commercial clients. We do not accept cash payments on delivery for international orders, nor do we accept payments sent via personal peer-to-peer transfer channels outside our official checkout system. Any losses caused by you sending payments to unauthorized third-party accounts are your sole responsibility.
You agree that all billing information you provide during payment is accurate, and you have full legal authorization to use the selected payment method to complete the transaction. If a payment transaction triggers a security alert due to suspected unauthorized card use, we may pause your order processing and request additional identity verification documentation from you to prevent payment fraud, to protect both you and our business from financial loss.
For custom cut, custom dyed, or fully bespoke fabric orders that are manufactured strictly according to your personal specified dimensions, color matching requirements, and custom finishing requests, no order cancellation is permitted once production has started. You will be held fully liable to pay the full order amount for any custom order canceled after our production team has begun processing the request.

5. Intellectual Property Rights

All content published on www.btdecorative.com is protected under Mexican and international intellectual property copyright, trademark, and patent laws:

All original content on our platform, including but not limited to product photographs, fabric design patterns, website layout codes, brand logos, marketing copy, interior design blog content, video tutorials, and custom fabric original designs, are the exclusive intellectual property of B T DECORATIVE FABRICS S.A. DE C.V. You may not reproduce, distribute, modify, publicly display, or commercially exploit any of this content without our explicit written prior authorization.
You are prohibited from using any automated data scraping tools, crawler programs, or similar technical means to bulk extract large amounts of product data, pricing information, or customer contact data from our website for commercial use. Any unauthorized scraping activity that puts abnormal burden on our server infrastructure will be treated as a violation of these terms, and we reserve the right to take legal action to claim compensation for any operational losses caused by such activity.
If you choose to submit public product reviews, user-generated photos, or design project showcase content to our website community platform, you automatically grant us a perpetual, non-exclusive, royalty-free, global license to use, display, edit, and republish this submitted content for our marketing, product promotion, and website optimization purposes. You confirm that you hold all the full intellectual property rights for the content you submit, and the content does not infringe on the copyright, portrait rights, or legal rights of any third party.

6. Prohibited Uses and User Conduct Restrictions

You explicitly agree that you will not engage in any of the following prohibited activities when using our website and services:

Any activity that violates applicable local, national, or international laws, regulations, or court orders, including but not limited to purchasing our fabrics for unauthorized resale that violates local trade control regulations.
Uploading, transmitting, or distributing malicious computer viruses, malware, harmful code, or other technical programs that may damage, disrupt, or compromise the normal functionality of our website, server system, or the data security of other platform users.
Harassing, threatening, abusing, or impersonating our website staff, other registered users, or any third party associated with our business operations.
Submitting false, malicious, fake product reviews to manipulate our store rating system, or colluding with other users to submit coordinated fraudulent order claims for the purpose of obtaining illegitimate compensation from our business.
Circumventing any access restriction, account suspension rule, or content filtering mechanism set up on our website, via technical methods including IP proxy, virtual private network masking, or fake identity registration.

If we determine that you have engaged in any of these prohibited activities, we reserve the right to immediately suspend or permanently terminate your user account, block your IP address from accessing our website in the future, and retain the right to pursue legal remedies for any losses we incur caused by your prohibited conduct.

7. Disclaimers of Warranties

Our website and all related services are provided on an “as is” and “as available” basis, with the following clear disclaimers to the maximum extent permitted by applicable Mexican consumer protection laws:

We do not guarantee that our website will be completely uninterrupted, 100% error-free, or completely free from all known and unknown cybersecurity threats at all times. Occasional short-term service downtime may occur for scheduled system maintenance, server upgrades, or emergency technical fault repair, and we will notify users in advance for all planned maintenance windows where possible.
We do not make any implied warranties for the merchantability, fitness for a specific unstated purpose, or non-infringement of third-party rights of our products beyond the explicit product descriptions and quality guarantees we have clearly published on our product pages. You are advised to verify that the specifications of the fabric product you are purchasing are fully suitable for your specific project requirements before placing an order.
We are not liable for any indirect, incidental, consequential, or punitive damages arising from your use of our website or products, including but not limited to lost project profits, wasted labor costs, or indirect decoration construction losses, beyond the maximum compensation limits stipulated by relevant Mexican consumer protection regulations.

8. Account Termination and Amendment of Terms

We reserve the right to modify, update, or revise the content of this Terms of Service at any time. When we make material changes to these terms, we will update the effective date at the top of this page, and publish a prominent notification on the homepage of www.btdecorative.com to inform all registered users. Your continued use of our platform after the new effective date of the revised terms will be treated as your full acceptance of all updated clauses.
You may terminate your user account at any time by sending an explicit request to our support team at sunlitse@btdecorative.com. We will delete all your personal account data in compliance with our privacy policy, except for the minimal transaction records we are legally required to retain for tax and regulatory compliance purposes.
All disputes arising from this Terms of Service agreement will be governed by the laws of the State of Jalisco, Mexico, and shall be submitted to the exclusive jurisdiction of the local courts located in Guadalajara, Jalisco.

If you have any questions about any clause within this Terms of Service, please contact our legal support team via the phone number (+52)800 087 0330 or email sunlitse@btdecorative.com for further clarification.