Effective Date: August 2, 2026
This Shipping Policy sets out the standard terms, timelines, charges, and operational rules that govern all order deliveries processed by B T DECORATIVE FABRICS S.A. DE C.V. for purchases completed on our official e-commerce website www.btdecorative.com. We design our shipping framework to ensure every customer receives their ordered decorative fabric products in pristine condition, with full transparency on delivery progress, fees, and contingency arrangements at every step of the fulfillment journey. For any shipping-related inquiries not covered in this document, you may reach our dedicated logistics support team at sunlitse@btdecorative.com, via our toll-free line (+52)800 087 0330, or by mail at Avenida Circ. Agustín Yáñez 2038 A, Guadalajara, Jalisco 44150, Mexico.
1. Order Processing Timeline
All orders undergo strict pre-shipping verification before they are handed over to our partnered logistics carriers:
- For in-stock standard decorative fabric products, order verification, quality inspection, roll labeling, and packaging will be completed within 1 to 3 business days after your payment is confirmed. Business days exclude weekends, official Mexican public holidays, and scheduled annual maintenance periods for our fulfillment facility.
- For custom cut, custom dyed, or made-to-order fabric products, an additional 3 to 7 business days of processing time will be required as we tailor the goods to your specified dimensions, color matching requirements, and finishing requests. You will receive a formal order confirmation email immediately after checkout that clearly states the estimated processing timeline for your specific order.
- We reserve the right to extend processing for up to 2 extra business days in cases where we need to conduct additional quality checks for large bulk commercial orders, and we will send you a proactive notification via your registered contact email if any such adjustment applies to your purchase.
2. Shipping Regions and Delivery Timelines
We currently offer two tiers of shipping coverage for all customers:
- Domestic Shipping within Mexico: We partner with top-rated national logistics carriers to deliver orders to all states across the country. Standard domestic shipping takes 3 to 7 business days after the order leaves our Guadalajara fulfillment center, while expedited domestic shipping is available for select regions with a guaranteed 2 to 3 business day delivery window.
- International Shipping for Eligible Regions: We offer international shipping to over 30 countries across North America, Latin America, and the European Union. Standard international delivery takes 7 to 15 business days, and customers will be responsible for any applicable import duties, customs clearance fees, and local tax charges stipulated by their destination country, which are not included in the product purchase price or our listed shipping fees. We will provide all required customs declaration documentation to help you complete clearance smoothly.
All estimated delivery timelines are calculated from the date your order leaves our warehouse, not the order checkout date, and are non-guaranteed in circumstances of extreme weather events, customs processing delays, local public health emergencies, or force majeure events outside our direct operational control.
3. Shipping Fee Structure
Our transparent pricing model for shipping is clearly displayed at the checkout page before you confirm your payment, with no hidden surcharges added after your order is placed:
- All domestic Mexican orders with a subtotal exceeding 2,500 MXN qualify for completely free standard shipping. Orders below this threshold will be charged a flat standard domestic shipping fee of 120 MXN.
- Expedited domestic shipping service is available at a flat rate of 250 MXN for all eligible locations, regardless of your order value.
- International shipping fees are calculated in real time at checkout based on the total weight and dimensions of your fabric order, and the distance to your selected delivery address. We will always show you the full shipping cost before you complete your payment, so you can make an informed decision on your preferred delivery speed.
4. Order Tracking and Delivery Issues
As soon as your order is dispatched from our fulfillment center, we will send you a shipping confirmation email that includes your unique tracking number and a direct link to monitor the real-time location and status of your parcel on our logistics partner’s official platform via www.btdecorative.com.
If your tracking shows the parcel was marked as delivered but you have not received your goods, you must contact our support team within 7 calendar days to launch an investigation with the logistics carrier. We will work closely with the carrier to locate your parcel, arrange a free re-shipment or coordinate the return process if the parcel is confirmed lost in transit. For parcels that arrive with obvious external packaging damage, you are advised to note the damage on the delivery receipt before signing for the package, and send us clear photos of the damaged packaging and fabric goods within 48 hours, so we can arrange a follow-up resolution immediately.